Advanced Professional Course
The Comeback Plan™
Framework for professionals rebuilding after career or business setbacks.
12 weeks · Next intake to be confirmed
Programs · Executive Education
Program overview
Customer Experience & Service Excellence
Design service systems that create customer loyalty through journey mapping, service standards and complaint recovery.
Overview
Key facts
- Qualification
- Executive Education
- Duration
- 8 weeks
- Entry requirement
- Open entry
- Format
- Hybrid
- Credential
- Certificate
- Accreditation
- Credence Institute certification
About this program
Customer Experience and Service Excellence covers the service design systems that create loyalty rather than one-off satisfaction. Participants learn journey mapping, service standards and scripting, complaint recovery, feedback loops and measurement, and the frontline behaviours that determine whether customers return. It treats service as a designed system with measurable outputs.
(opens full size in a new tab)Who should apply
- Service Providers
- Accountants
- Advisors
- Independent experts
What you leave with
A designed service system with measurable outputs, covering journey mapping, service standards and complaint recovery.
Where it can take you
- Designing service systems that build customer loyalty
- Handling complaint recovery and feedback loops
- Measuring service performance
The award
On passing the assessment you receive a certificate for this Executive Education program. Verification arrangements for this program are stated at enrollment. Issued under Credence Institute certification.
Who teaches it
If you want to know who leads this program before you apply, ask us and we will tell you.
Paying for someone else?
If you are funding someone else’s studies, here is what you are paying for. Customer Experience & Service Excellence is an Executive Education program taking 8 weeks, examined and credentialed, and issued with a certificate that any employer can verify publicly at any time. It prepares the learner for designing service systems that build customer loyalty, handling complaint recovery and feedback loops, and measuring service performance. With the learner’s consent we will confirm enrollment, attendance and completion to you in writing at each stage.
Intakes
Next intakes
Dates for the next cohorts are being confirmed. An advisor can tell you when this program next runs, and put you on the list for it.
Ask an advisor about datesFees and payment
Multiple payment options are available, with installments on programs of six weeks and longer. Employers can be invoiced directly against a purchase order or a letter of undertaking.
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